How much does it cost?
We charge a monthly platform fee scaled to venue size, plus a small
per-completion fee on Challenges you choose to sponsor. Hardware is
included in the platform fee — there's no upfront capex. Multi-venue
groups receive volume pricing; we handle this on a per-conversation
basis. Indicative range: $850–$2,800 per venue per month depending on
floor size and feature tier.
How long is the contract?
Standard contract is 12 months with a 60-day exit clause if we don't
deliver agreed minimum performance KPIs in the first 90 days. After
year one, contracts roll month-to-month. Multi-venue contracts can be
structured per-venue or as a master agreement.
What's the ROI timeline?
Pilot venues hit payback in 2–4 months on the platform fee alone,
before factoring in Challenge-driven incremental revenue or marketing
attribution savings. The ROI calculator above gives a rough estimate
based on your venue size — happy to walk through a custom model in person.
Do I need to install hardware?
Yes — sensors are what make the data valuable. The good news: install
takes ~4 hours, happens during off-hours, and requires no operational
shutdown. Sensors mount discreetly to ceilings or walls and connect to
existing WiFi (or a private mesh we install if your network can't carry it).
Our team handles everything; you don't need internal IT involvement.
Will sensors disrupt my operations?
No service disruption. Sensors are passive — they emit no visible
signal and don't require any action from staff or customers. They're
smaller than a smoke detector and most operators report customers
never notice them.
What kind of sensors are these, exactly?
A multi-modal stack: mmWave radar (presence + dwell), WiFi CSI
(density + flow), Ultra-Wideband anchors (zone-level positioning), and
BLE beacons (app handshake on entry). No cameras. No facial
recognition. No personally identifiable measurement at the hardware
layer — identity is only resolved when a customer voluntarily uses
the app or Card.
What if my venue has bad WiFi or unusual layout?
We do a site walk before quoting. If WiFi is the bottleneck, we
install a private sensor mesh that doesn't depend on your network.
Unusual layouts (multiple floors, outdoor patios, basement venues)
are handled by adjusting the sensor mix during the mapping phase.
Is this compliant with the Australian Privacy Act?
Yes. The sensor layer is anonymous by design — no personal information
is captured at the hardware level. Identity only enters the system
when a customer voluntarily uses the Vibe app or Card, at which point
they have explicitly consented to data collection under our APP-
compliant Privacy Policy. We're built on Australian-hosted
infrastructure and follow Notifiable Data Breach scheme requirements.
Who owns the data?
You own all venue-specific data: your floor metrics, your customer
analytics, your Challenge performance. We retain rights to aggregate,
anonymised cross-venue benchmarks and to platform-level usage data.
On contract exit, you receive a full export of your venue data in
standard formats. No lock-in.
Can my customers opt out?
The sensor layer measures anonymous presence and is unaffected by
opt-out (it doesn't identify individuals). For app and Card users,
opt-out and data deletion are one-tap operations under standard
consumer privacy controls. We've designed for transparency rather
than friction — trust is the product.
Do you share my venue's data with competitors?
Never. Your venue-specific data is private to you. Aggregated,
anonymised benchmark data (e.g. "average dwell across CBD wine bars")
is shared in your dashboard so you can compare yourself to category
peers, but no individual venue is ever identifiable in those views.
Does this integrate with my POS?
We have integrations with the major Australian hospitality POS
systems (Lightspeed, Square, Tyro, Impos, Doshii). Integration is
read-only and surfaces transaction data alongside sensor data in your
dashboard. If you use a less common POS, we'll build the connector
during onboarding — most are 1–2 week engineering jobs.
What about my booking system?
We integrate with the major booking platforms (SevenRooms, Now Book
It, Resy, OpenTable). Bookings appear in the dashboard alongside
walk-in volume so you can see conversion rates from booking → arrival
→ spend.
What if customers don't have the app?
The sensor layer measures everyone — app or no app. Customers
without the app are counted in your floor analytics but obviously
can't participate in Challenges or use the Card. App adoption grows
organically in your venue once one or two customers are seen earning
rewards. Most venues hit 15–25% app adoption within 3 months.
Can I export reports?
Yes — CSV, PDF executive summary, and API access depending on your
tier. The platform also generates a weekly auto-report sent to your
email summarising the most actionable insights for your venue.
What support do I get?
Every venue has a named account manager for the first 90 days.
After that, support is via in-app chat (4hr response during business
hours), email, and a phone line for hardware emergencies. Software
updates and feature releases are handled silently — you'll see them
appear in the dashboard with a release note.
What if a sensor fails?
Sensor health is monitored remotely. If a unit fails, we ship a
replacement next-business-day at no cost during the contract term,
and we have local install partners in major Australian cities for
urgent swaps. Most sensor faults are caught and resolved before the
venue notices.
Will this work for my type of venue?
The platform is purpose-built for hospitality venues with social
dwell — bars, clubs, late-night restaurants, cocktail lounges,
rooftop venues, breweries, live music venues. It's less suited to
quick-service, drive-through, or venues where customer behaviour is
purely transactional. We're transparent about this — if you're not
a fit, we'll tell you on the first call.
Multi-venue rollout — how does that work?
We've designed the platform for groups from day one. Multi-venue
accounts get a portfolio dashboard, cross-venue cohort analysis,
group-level Challenge sponsorship, and consolidated billing.
Rollout is staged: pilot with 2–3 venues first, then add the rest
on a 30-day cadence. Volume pricing kicks in at 5+ venues.
